Privacy Policy

This Privacy Policy governs how 34bd — Bangladesh's trusted online casino and sports betting platform — collects, processes, stores, and protects information provided by users of the 34bd website and services ("the Platform"). By accessing or using any part of the Platform, you acknowledge that you have read, understood, and agree to be bound by the terms described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

34bd is committed to safeguarding your privacy. This document outlines what personal data we collect, the legitimate purposes for which we use it, how long we retain it, and the rights available to you as a user of our Platform. We encourage all players to read this document carefully alongside our Terms and Conditions.

When you register for an account, make deposits or withdrawals, or otherwise interact with the Platform, 34bd may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued identification documents as required for account verification (KYC).
• Contact information: email address, phone number, and residential address (city/district, including references such as Dhaka, Chittagong, Sylhet, Rajshahi, or Khulna where provided).
• Financial information: transaction records, deposit and withdrawal history, and payment method details associated with bKash, Nagad, Rocket, Upay, Visa, or Mastercard where applicable.
• Technical information: IP address, device type, operating system, browser type, session duration, pages visited, and in-game activity logs.
• Communications: messages sent to customer support, feedback submissions, and any voluntary information shared during live chat or email correspondence.

We collect only the information necessary to deliver our services securely and in compliance with responsible gaming and anti-money-laundering obligations. We do not collect sensitive personal categories such as racial origin, political opinions, or health data unless strictly required by applicable law.

34bd uses your personal information solely for legitimate, clearly defined purposes. These include, but are not limited to:

• Account management: creating and maintaining your player account, verifying your identity, and processing deposits and withdrawals via payment services including bKash and Nagad.
• Service delivery: operating games, sporting events (including BPL cricket and T20 markets), and all other features available on the Platform.
• Compliance and fraud prevention: fulfilling our legal obligations under applicable frameworks, conducting KYC checks, detecting fraudulent activity, and preventing money laundering.
• Customer support: responding to your enquiries, resolving disputes, and communicating essential account information via email or messaging.
• Personalisation and promotions: where you have consented, sending you targeted bonus offers, personalised game recommendations, and updates about seasonal promotions such as Eid, Pohela Boishakh, or BPL specials.

We will not use your information for any purpose that contradicts the stated intentions above. Where required by law, we will obtain your explicit consent before processing data for new or changed purposes.

34bd uses cookies and similar tracking technologies (including local storage and session identifiers) to operate the Platform effectively, remember your preferences, maintain your logged-in session, and improve performance. Cookies are small text files stored on your device. Some cookies are strictly necessary for the Platform to function; others are used for analytics or to personalise your experience.

You may configure your browser settings to refuse or delete cookies at any time. However, please be aware that disabling certain cookies may affect the functionality of the Platform and prevent you from accessing some features, including game sessions and account dashboards. By continuing to use the Platform with cookies enabled, you consent to their use as described in this Policy.

34bd does not sell, rent, or trade your personal information to any third party for commercial gain. We may, however, share your information with trusted parties under the following limited circumstances:

• Service providers: payment processors (bKash, Nagad, Rocket, Upay, and card networks including Visa and Mastercard), identity verification providers, and IT infrastructure partners who assist in operating the Platform under strict contractual confidentiality obligations.
• Legal authorities: where 34bd is legally compelled by court order, regulatory directive, or applicable law to disclose specific user information. In such cases we disclose only the minimum information necessary.
• Business transfers: in the event of a merger, acquisition, or transfer of ownership of 34bd, your data may be transferred to the acquiring entity, subject to the same privacy standards set out in this Policy.

All third parties who receive personal data from 34bd are required to handle such data securely and in accordance with applicable privacy standards. 34bd does not permit these parties to use your personal information for their own marketing purposes.

34bd employs a range of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for all data in transit, restricted access controls, regular security audits, and secure server infrastructure. Transactions processed via bKash, Nagad, Rocket, and card services are further protected by the respective payment providers' own security frameworks.

While we take every reasonable precaution to protect your information, no data transmission over the internet or electronic storage system is completely impenetrable. We encourage you to keep your login credentials confidential and to contact us immediately at [email protected] if you suspect any unauthorised activity on your account.

34bd retains your personal information for as long as your account remains active and for a reasonable period thereafter, as required to fulfil legal, regulatory, financial, and dispute-resolution obligations. Identity and financial transaction records are typically retained for a minimum of five years after account closure to satisfy applicable anti-money-laundering requirements. Once the retention period has expired and no legal basis exists for continued storage, your data is securely deleted or anonymised.

As a user of the 34bd Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data 34bd holds about you.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data, subject to legal and contractual retention obligations that may require us to retain certain records.
• Right to restriction: you may request that we restrict the processing of your data in certain circumstances, for example while a dispute is under review.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will respond to all valid data rights requests within a reasonable timeframe, typically within thirty calendar days of receipt. We may require you to verify your identity before processing a request to ensure the security of your account information.

The Platform integrates third-party game content from providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers may independently collect technical information (such as game session data) as part of their game delivery systems. Each provider operates under its own privacy framework. 34bd is not responsible for the privacy practices of these third-party providers.

The 34bd website does not contain outbound links to external sites. Should such links ever be added in future, this Privacy Policy will be updated accordingly, and we recommend reviewing any third party's own privacy policy before sharing personal information with them.

34bd is strictly an adults-only platform. You must be 21 years of age or older to register an account and participate in any gaming or betting activity on the Platform. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will take steps to delete that information and close the associated account promptly. If you are a parent or guardian and believe your child has registered on 34bd, please contact us immediately at [email protected].

34bd reserves the right to amend or update this Privacy Policy at any time to reflect changes in law, regulatory requirements, or updates to our services. When material changes are made, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email. Your continued use of the Platform following the posting of changes constitutes your acceptance of those changes. We recommend checking this page periodically to stay informed.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 34bd handles your personal data, please reach out to our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.